Frequently Asked Questions

Your model number is usually found on a rating plate or data badge on your appliance. Visit our Model Number Finder page for step-by-step guidance for washing machines, dishwashers, cookers and ovens.

Yes. We are partnered with a leading spare parts supplier, so every part sold through our site is genuine and high quality compatible parts.

Most orders are dispatched quickly, with standard  delivery  as well as express delivery typically arriving within a few working days. Exact delivery times will be confirmed at checkout. Please visit our shipping page for more information.

Yes, we offer a straightforward returns process. If you’re not sure a part is correct before ordering, contact us first and our engineers will help you double check.

We stock a wide range of parts for most major domestic appliance brands. If you can’t find your part listed, get in touch and we’ll do our best to source it.

We supply genuine spare parts only. If you’re not confident fitting the part yourself, we recommend using a qualified local appliance engineer.

Start with your model number, then check your appliance’s fault against our part descriptions. If you’re still unsure, call us on 07946 361240 and our engineers can talk you through it.

Contact our team by phone or email with your model number and a description of the part – we’ll do our best to help you find it through our supplier network.